Time to change

for today alone, i read how Fedex (source:blog.thestar.com.my) drivers try to intimidate road user and how POSmalaysia is being dishonest.

Well, I would say, this boils down back to businesses and social manners in daily lives. In fact, it has got something to do with service and experience in client experience.

They are not 100 percent to be blamed for what they are. No. We allowed them to be like what they are in the first place. All along, we have had the tidak apa mentality in our society which lead the businesses to NOT place importance in our feeling as consumer and potential customer.
There is definitely ways to stop this nonsense immediately.

Write, blog, and talk about this.

You see, we are the main reason why they exist in the first place.

Without domestic spending, do you think POS malaysia would be able to stand that tall? Do you think Fedex would have anything to deliver?

Please remember that we, are special and we, are the reason they are making profits year after year.

As long as they do not place any importance in us, we need not spend for their service.
Imagine this. In some cases that i've seen myself, the slightest complain will rock the management scrambling to recover the confident and perception of customers and they will try all their might to appease the client.

In this case, assuming that we complaint to the mgmt of POS and FEDEX and they actually pay attention to our complain on terms that they know their business will suffer if they don't, the drivers and service staffs WILL be warned of their wrongdoings.

This will then lead to improvement in their service, and they will think twice before they do the same thing again.

Hence, I would like all of us, to work together. Lets start simple by thinking that WE are important. WE must know what we deserve as a customer as WE, must not be intimidated by these businesses, big or small. If we are unhappy, we do not spend patronise them, we do not give even a single cents to them. Besides POS malaysia and Fedex, im sure there will be others like DHL, local courier company that is more than willing to take up your business. For bill payment, i would gladly proceed to banks or the respective service provider to pay my bill.
Claiming your petrol rebate is one factor that we are not able to control but the the rest, its in your hands.

I said it before in my previous posting and I will say it again.

GOOD CUSTOMER SERVICE IS VITAL AND IT IS NOT SOMETHING THAT WE SHOULD DEMAND. IT JUST SHOULD BE THERE BY DEFAULT, just like the tide changing, just like sunrise, just like eclipse, just like rain.. IT MUST BE THERE.

some may think we are being difficult. this is purely self improvement and in a way, improving our lifestyle. Enough of ridiculous customer service that we have to live with, day after day for the past decades.

Time to change.