AD: www.bolehlah.com.my

Looking for something?

Selling a car?

Buying a property?

Looking for tailor? Driver?

Just want to look around? Chat? Get connected?

www.bolehlah.com.my 

POST for free now. Limited time only.

3 Weeks

Woo Hoo!

I was away.

It was fun.

Joy ride in the stock market.

Hell ride in our domestic market.

Good ride in your car tho, with oil price at current level.

but im back now.

Anybody miss me???

Classified ads - Safe or not?

There are many ad sites in the market right now. How many of them actually pays attention to what is posted on the site?

Try going to any, and place an ad to claim that you are selling a mobile phone or car.

In 2 minutes, you are done. You can even post your hands or legs for sale. Figuratively speaking.

bolehlah.com.my is one of it's kind. Although its free, it goes through the process of approving the ads before the consumers are able to see it. With the approval stage, it limits and reduces the risk of an ad being a potential loophole for scam.

Yes it may be troublesome but at the end of the day, you know you are protected with this first layer check for ambiguous ads.

Here at bolehlah.com.my, they are committed to safe trading. That's why ads like 'get rich schemes' and MLMs are placed under a blanket rejection list.

You know you are in safe hands.

Time to change

for today alone, i read how Fedex (source:blog.thestar.com.my) drivers try to intimidate road user and how POSmalaysia is being dishonest.

Well, I would say, this boils down back to businesses and social manners in daily lives. In fact, it has got something to do with service and experience in client experience.

They are not 100 percent to be blamed for what they are. No. We allowed them to be like what they are in the first place. All along, we have had the tidak apa mentality in our society which lead the businesses to NOT place importance in our feeling as consumer and potential customer.
There is definitely ways to stop this nonsense immediately.

Write, blog, and talk about this.

You see, we are the main reason why they exist in the first place.

Without domestic spending, do you think POS malaysia would be able to stand that tall? Do you think Fedex would have anything to deliver?

Please remember that we, are special and we, are the reason they are making profits year after year.

As long as they do not place any importance in us, we need not spend for their service.
Imagine this. In some cases that i've seen myself, the slightest complain will rock the management scrambling to recover the confident and perception of customers and they will try all their might to appease the client.

In this case, assuming that we complaint to the mgmt of POS and FEDEX and they actually pay attention to our complain on terms that they know their business will suffer if they don't, the drivers and service staffs WILL be warned of their wrongdoings.

This will then lead to improvement in their service, and they will think twice before they do the same thing again.

Hence, I would like all of us, to work together. Lets start simple by thinking that WE are important. WE must know what we deserve as a customer as WE, must not be intimidated by these businesses, big or small. If we are unhappy, we do not spend patronise them, we do not give even a single cents to them. Besides POS malaysia and Fedex, im sure there will be others like DHL, local courier company that is more than willing to take up your business. For bill payment, i would gladly proceed to banks or the respective service provider to pay my bill.
Claiming your petrol rebate is one factor that we are not able to control but the the rest, its in your hands.

I said it before in my previous posting and I will say it again.

GOOD CUSTOMER SERVICE IS VITAL AND IT IS NOT SOMETHING THAT WE SHOULD DEMAND. IT JUST SHOULD BE THERE BY DEFAULT, just like the tide changing, just like sunrise, just like eclipse, just like rain.. IT MUST BE THERE.

some may think we are being difficult. this is purely self improvement and in a way, improving our lifestyle. Enough of ridiculous customer service that we have to live with, day after day for the past decades.

Time to change.

I am your customer

Don’t you get it? I am your customer. The person who reach out deep into the pocket and pay you for whatever you have to offer.

The thing about being a customer in Malaysia is that you don’t get what you deserved. Let me see a raise of hand. How many of you have been mis-treated? How many have had experiences that make you not go back to the shop that served you badly? Or shops that you told a friend or family not to patronize because of some bad experience you encountered?

Let’s put it this way bluntly. 

You make me unhappy, I tell 100 of my friends why they should not go to your shop. They tell others. You make me happy; I make sure my friends will get the same happiness too.

It’s a vicious cycle.

Word of mouth is better than TV advertisement, website, search engine, or whatever advertising media or material you can get on this planet.

Businesses are still getting away with their bad service, for now. WHY? It’s simple.

Reason why businesses are not paying much attention to client experience is that the majority of Malaysian consumer are still with the ‘its ok’ attitude. No, I should say, they don’t know their rights and do not know what or how they should make their plight known to the masses or the right channel in the company.

If you feel that you are treated unfairly by any company, there is certainly people or places that you can turn to. Be it to the management of the company, to the government, press, blog, or even consumer right authorities.

Let’s name a few classic examples that I’m sure you would have experienced before.

1.       When you are waiting for a bank staff to complete your transaction, you are left standing at the counter and watch them chit chatting away while performing your transaction in slow motion mode.

2.       When you are waiting in line to pay at supermarket, you see express lanes for less than 10 item filled with people with loads of groceries.
3.       When you are asking about the functionality of the laptop that you intend to buy, the staff answers your questions in a manner as though you have asked a million questions. Even if you have asked a million questions, it’s your RIGHT to do so.
4.       When you are paying at the cashier, the cashier gives you the feeling as though you have woke him up from his sleep.
5.       When you are looking for staff to help find the item you are looking for, the staff who saw you waving at him from far looked away and avoids any sort of eye contact with you.
6.       When you asked for something you couldn’t find on the rack, the first answer is ‘If it’s there then it’s there, if it’s not means don’t have’ or ‘don’t have’ – without even looking for it. It’s worst when you found what you are looking for after they told you that it’s not available.
7.       When you found hair in your food and ask for a change, they asked you if that’s your hair.
8.       When you asked for 1 nasi lemak with egg and teh tarik, they give you a pork chop and red wine.
9.       When you did not want to buy the product that you have enquired, they will walk off angrily.
10.   They don’t say ‘THANK YOU’

See, I can easily name more.

I’m now telling you easy ways to ‘revenge’ and get even with any type of scenarios above. Fight back. Don’t let these people away just because you have no idea what you should do. You don’t deserve any of these scenarios. You are a paying customer. Businesses need paying customers. They need us more than we need them. It’s really simple. If you are unhappy with them, don’t buy from them. Making them lose your business will make them know what they have done wrong.

1.       Ask for supervisor, manager, owner, VP, boss, or whomever who’s more senior than the person you are speaking to. IF they tell you don’t have, don’t give up. Ask until you are given a name or contact number. Approach the person. Take down the name of the staff you are dealing with. Don’t worry, THEY WON’T BITE and they definitely won’t be able to harm you.
2.       If they are impatient in answering your queries, ask more. Repeat your questions again and again. Make them know that you have all the RIGHT to ask questions and you definitely have the right to get some ANSWERS. If not, use number 1.
3.       If you found the product you are looking for after the staff say that its not available, bring the item and see the staff to ask for explanation. Repeat #1.
4.       If it’s a government organization, ask for the person in charge. If you still could not resolve, write to the press. Have a blog or write to me for opinion. I’ve had successful experiences.
5.       DO NOT PURCHASE ANYTHING. Just walk away from the deal. Remember that, you may think that you have lost by walking away and not manage to buy anything but think again, if they lose your business and everybody start to do the same when they go to the same company, who stand to lose more?
6.       Spread the word. To friends, family, place it on websites, go to consumer authorities or even newspapers.

More comprehensive guide and list coming your way. So, watch this space.