Not again......

Everywhere I go, I will tend to find problem with the shop or staff of a particular company making me pissed mad. Latest one is with one of the famous fishball noodle shop in JB. Ah Koong Fishball Noodle.

I recently patronized Ah Koong at JB with my wife. My wife was eating her noodle half way which she suddenly screams in pain. There is a stone (or whatever you call it) in her noodle!

She took a bite of the stone and the pain made her spit out her noodle immediately. The pain was quite bad and subsequently, she noticed that a very small crack of her tooth came off.

Angrily, I called the waiter.

Me: Hey, there is stone in your noodle. How can this be!
Waiter: uh.. uh.. wait…
(she took a look at the stone which I have by now retrieved from the noodle my wife was munching)

Waiter: let me check with my boss (she goes ask girl at counter)
Me: ok

(after approx 5 minutes)

Waiter: Ok sir, we will not charge you the bowl of noodle.
Me: What?? Its not about the noodle that we wanted.
(By now, if you notice, NO APOLOGIES offered. What we wanted was just a simple apology)

Waiter: Then what do you want?
Me: (pissed already) This stone makes the tooth crack. Here's the evidence! (showing her the crack that came off)

Waiter: Wait… I go ask my boss (go ask the counter girl again)

(After 5 minutes, the counter girl came over)

Counter girl: Where is the stone and teeth? (In a not-so-friendly way)
Me: (points at the stone and tooth crack on the table with the chopstick (not too friendly too)

Counter girl: What exactly do you want?
Me: Definitely not a bowl of noodle. I can pay for what I've eaten. Now, I want you to pay for our damages. We are going to visit a dentist and we will bill you for whatever the stone has caused.

Counter girl: How sure are you that this is a stone ? This may be your own tooth that has cracked!

(at this point in time, I am already very very angry)
Me: Hey, take a good look at the stone and tooth. Are they the same color? Are they the same ?? The stone is much rounder and has scratches on it where as the tooth crack is sharp due to it cracking. Can't you see? I want you to compensate me on whatever the dentist is going to charge me!

Counter girl: I have to check with my boss.
Me: You are not the boss?
Counter girl: No, my boss just left from behind.
Me: ……….

(she then proceed back to the counter to make phone call)

2 waiters came by:
Waiter 2: Can I take a look at the stuffs.
me: ARE YOU THE BOSS?
Waiter 3: NO. Just want to see. This is your tooth la. They are the same.
Me: can't you tell the difference? There's scratches on the stone and the tooth crack is different!
Waiter 2: (asking waiter 3) You can see? Where is your spectacle?

(I guess the waiter 2 and 3 has lao hua yan. sigh.)

(I waited for another 10 to 15 minutes before another waiter came over)

Waiter 4: Can I take a look at the stuffs?
Me; Are you the boss? Why are you all so kay poh?
Waiter 4: I'm not the boss, but im the in charge here.
Me: Oh, ok. Look at this.
Waiter 4: hmm. let me call my boss.
Me: Why so many of you and what's going on now? what am I waiting for? I'll just go to the dentist and send you the bill. Easy!
Waiter 4: We have to inform boss of your request and then only we can tell you.
Me: its more than 30 minutes already. Can you guys speed up??

(I'm getting more and more and more impatient)

Waiter #5 came over to collect the 'evidence'

Waiter 5: Hi, can I collect the stone and tooth please?
Me: No, im taking this with me. If your boss wants to see this, ask him or her to call me.
Waiter 5: Ok. let me get you a bag to store it.
Me: sure.
(She comes back with a small bag to store the stone and tooth)
Waiter 5: I'm so sorry about this. You know, some times, the production of noodle or even fishballs may accidentally contain stone, just like rice and stuffs. I sincerely apologize for this.
Me: you know, this is the only word that I need. after so many people coming here and asking me questions, you are the first to apologize.
Waiter 5: oh? really? They did not?
Me: Yeah. Can you get me the bill? I will leave you my contact, and if your boss have any decision or need to look at the stone and tooth, let me know.
Waiter 5: OK sure. Sorry again for this.

I pay for the bill and left.

In actual fact, I have contacts who are a very good friend of the owner of this shop. I actually called the owner of the shop (a prominent businessman) and gave my feedback to him right after the incident. Guess what, the businessman actually apologized to me and assured me that the matter will be addressed immediately.

Even the owner apologizes to me. What more the waiter that comes with a ready-to-kill attitude. Guess that's why they are called business man. They will do what ever it takes to protect their business. Even apologizing to a nobody like me!

If you have problems with the same shop like me. Don't worry. Take down the names of the waiter and post them here. I'll call the owner again.